Help center
Step-by-step notes for frequent topics. If you’re stuck, email us — use the inbox tied to WellCell whenever possible.
Accounts & sign-in▸Sign in with Apple, Google and email paths.
- Pick the method shown in-app; Apple/Google sessions follow that vendor’s device security rules.
- If email login fails, confirm inboxes/junk folders and repeat password reset where available.
- Using the same email for both roles may be blocked—note the exact error text for support.
Choosing coach vs client▸Determines which interface loads.
- Select the correct role during onboarding; wrong choice may require support to reset state.
- Coach mode centers on roster + programming; client mode centers on consuming assigned plans.
Client onboarding▸Intake, coach matching, packages and programs.
- Complete intake answers thoroughly; processing is covered in the Privacy Policy.
- Pick your coach via invite/search; entitlements depend on the coach’s subscription tier.
- If programs are missing, ensure the coach published content and refresh the app.
Coaches: roster & programming▸Invites, drafts and publishing.
- After inviting a client they must finish signup; resend the invite if it expired.
- Draft plans before publishing; have clients update to the latest build if they lag.
- Hitting student caps means upgrading through App Store IAP.
Subscriptions▸Purchases, renewals, cancellation, restores.
- Coach subscriptions are Apple IAP on iOS; tax/price follow the storefront sheet.
- Cancel via Settings → Apple ID → Subscriptions → WellCell.
- New device? Restore purchases with the same Apple ID and contact support with Apple receipts if access fails.
Privacy & deletion▸How to request account/data removal.
- Email hi@wellcell.app with subject “Data deletion request”.
- Include the WellCell email and whether you act as coach, client or both.
- We aim to respond within ~2–5 business days for typical requests.
Joining via invite or QR▸Deep links from your coach.
- Open the link on your iPhone; install from the App Store if prompted.
- Expired invites require a fresh link from the coach.
Troubleshooting▸Quick fixes before contacting support.
- Switch networks and update iOS / WellCell to the latest versions.
- Force-quit the app or re-authenticate if state looks stale.
- Still broken? Send screenshots plus timestamps to support for faster triage.